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Privacy Policy

This Personal Data Clarification Text has been prepared to inform you about the collection, processing, transfer of your personal data and your rights under the Law on the Protection of Personal Data No. 6698 (“KVKK”).

As Kodmaden (Mustafa Fidan) company, located at 23 Nisan Mah. 253. Sokak Apt No:10/B Nilüfer/Bursa (“Company” or “K”), we process your personal data in accordance with the KVKK and relevant legislation within the scope explained below.

1. Personal Data We Process

We may process the following personal data to achieve the purposes of personal data processing stated in this Clarification Text:

For users:

  • - Identity information including name and surname;
  • - Contact information including email, phone number, and mobile phone number;

For other relevant data subjects:

  • - Contact information including email, phone number, and mobile phone;
  • - For package tracking, your package company, tracking number, package status information;
  • - Transaction security information including IP address, browsing information on Company’s internet and systems, password, access records;
  • - Marketing information including cookie records;

2. Purposes of Processing Your Personal Data

We process your personal data for the following limited purposes:

  • - To provide our products and/or services and to carry out the sales processes of our products,
  • - To enable our users and subscribers to use our products,
  • - To create our customers' Portal records,
  • - To carry out membership transactions,
  • - To enable our subscribers to market their products and services to end users through the Kodmaden platform,
  • - To conduct meetings to identify new business partners and third-party companies,
  • - To carry out the processes of purchasing products and/or services,
  • - To update, customize, and improve our products and services according to your needs and requests,
  • - To resolve issues in our products and services, detect errors, problems, and bugs, address them, and provide a better experience to our users,
  • - To provide necessary training and information about our products and services at our customers' request, explain how to use our programs,
  • - To carry out customer relationship processes,
  • - To provide call center and remote support services,
  • - To manage cookies to improve visitors' experience on our websites, identify requests and issues, and quickly resolve searches (For detailed information, you can review our Cookie Policy),
  • - To update your contact information to continue our commercial activities and notify these updated information to our relevant institutions, community companies, contractors, and/or suppliers,
  • - To analyze your business processes and align our products and services with your processes, improve them based on your suggestions, requests, or reports, and review and respond to any complaints you make,
  • - To carry out the processes of refunding payments to those who made incorrect payments and viewing these refunds by Kodmaden,
  • - To carry out activities aimed at customer satisfaction,
  • - To track collections,
  • - To improve our users' experiences,
  • - To plan and execute social media and corporate communication processes,
  • - To carry out marketing activities, advertising/campaign/promotion processes,
  • - To inform you about our new products or services, changes to our existing products or services, and our campaigns and promotions,
  • - To invite third parties to Kodmaden applications,
  • - To send e-newsletters to our potential and existing customers,
  • - To provide necessary information to individuals requesting information through our website,
  • - To track the customer account in case of any problems,
  • - To provide temporary staff through partner companies,
  • - To query partner satisfaction,
  • - To manage, execute, and audit our business activities, ensure business continuity,
  • - To ensure the security of our software and systems and carry out information security processes,
  • - To organize events and organizations,
  • - To comply with legal regulations and fulfill our legal obligations.

3. Our Method of Collecting Personal Data

We collect your personal data through the following automatic and non-automatic channels:

  • - Email, SMS,
  • - Phone, Fax,
  • - Physical form,
  • - Our website,
  • - Remote access platforms,
  • - Mail, package, or courier services,
  • - Face-to-face meetings,
  • - Other physical and electronic environments.

4. Legal Reasons for Processing

Your personal data are processed based on the legal reasons stated in Article 5 of the KVKK, including explicit provision in the laws, necessity for the establishment and performance of the contract between you and the Company, necessity for the Company to fulfill its legal obligation, necessity for the Company to establish, use, or protect a right, necessity for the Company’s legitimate interest, and your explicit consent.

Your sensitive personal data are processed based on the legal reasons stated in Article 6 of the KVKK, including explicit consent of the relevant person, explicit provision in the laws, processing by persons or authorized institutions and organizations under the obligation of confidentiality for the purpose of protecting public health and planning and managing health services and financing.

5. Transfer of Your Personal Data

Based on the legal reasons stated in Articles 8 and 9 of the KVKK, some of your personal data may be transferred, including but not limited to, the following purposes:

  • - To our business partners in Turkey and abroad for the execution of support, marketing, sales, product development activities,
  • - To package companies for the provision of package tracking services,
  • - To authorized public institutions and organizations for fulfilling our legal obligations, responding to requests and audits from judicial or administrative authorities, and taking necessary legal actions in case of disputes,
  • - To our community companies for carrying out sales activities,
  • - To our shareholders,
  • - To legally authorized real or private legal entities for fulfilling our legal obligations, responding to requests and audits from judicial or administrative authorities, and taking necessary legal actions in case of disputes.

6. Your Rights Regarding Your Personal Data

Under Article 11 of the KVKK, you have the following rights regarding your personal data:

  • - To learn whether your personal data are processed,
  • - To request information if your personal data have been processed,
  • - To learn the purpose of processing your personal data and whether they are used in accordance with their purpose,
  • - To know the third parties to whom your personal data are transferred domestically or abroad,
  • - To request correction of your personal data if they are incomplete or incorrectly processed and to request the notification of the third parties to whom your personal data have been transferred about the transactions carried out in this context,
  • - To request the deletion or destruction of your personal data in case the reasons requiring processing are no longer present despite being processed in accordance with the KVKK and other relevant legal provisions, and to request the notification of the third parties to whom your personal data have been transferred about the transactions carried out in this context,
  • - To object to the occurrence of a result against you by analyzing the processed data exclusively through automated systems,
  • - To request compensation if you suffer damage due to the unlawful processing of your personal data.

You can send your requests regarding your rights listed above to our company in writing at 23 Nisan Mah. 253. Sokak Apt No:10/B Nilüfer/Bursa address or via email to [email protected].

7. Changes to the Clarification Text

This Clarification Text can be updated from time to time to reflect the changes in our practices and services. We recommend you regularly review our Clarification Text for the latest information about our privacy practices.

8. Contact Us

If you have any questions or comments about this Clarification Text or our privacy practices, you can contact us at:

Kodmaden (Mustafa Fidan)
Address: 23 Nisan Mah. 253. Sokak Apt No:10/B Nilüfer/Bursa
Email: [email protected]