Privacy Policy
Information on the protection and processing of your personal data.
This Personal Data Notice has been prepared to inform you about the collection, processing, transfer of your personal data and your rights under applicable data protection laws.
Package Tracker company ("Company" or "We") processes your personal data as a data controller in accordance with applicable data protection laws and as described below.
1. Personal Data We Process
In order to fulfill the purposes of personal data processing specified in this Notice, we may process the following personal data:
For Users:
- Identity information including name, surname;
- Contact information including email, phone number, mobile phone number;
2. Our Purposes for Processing Your Personal Data
We process your personal data limited to the following purposes:
- Provision of our products and/or services and execution of product sales processes,
- Enabling our products to be used by our users and subscribers,
- Creating customer Portal registration,
- Carrying out membership transactions,
- Updating, customizing and developing products and services based on your needs and requests,
- Solving problems in products and services, identifying errors and bugs, resolving them and providing users with a better experience,
- Execution of customer relations processes,
- Provision of call center and remote support services,
- Managing cookies to improve the experience of visitors on our websites, identify requests and problems and speed up their searches,
- Carrying out marketing activities, advertising/campaign/promotion processes,
- Ensuring the security of our software and systems and carrying out information security processes,
- Ensuring compliance with legal legislation and fulfilling our legal obligations.
3. Our Method of Collecting Your Personal Data
We collect your personal data through the automatic and non-automatic channels specified below:
- Email, SMS,
- Phone, Fax,
- Physical form,
- Our website,
- Platforms providing remote access,
- Mail, cargo or courier services,
- Face-to-face meetings,
- Other physical and electronic environments.
4. Our Legal Reasons for Processing
Your personal data is processed based on the following legal reasons: being explicitly stipulated in laws, being necessary for the establishment and performance of the contract between you and the Company, being mandatory for the Company to fulfill its legal obligation, being mandatory for the Company to establish, exercise and protect its right, being mandatory for the Company to fulfill its legitimate interest, and having your explicit consent.
5. Transfer of Your Personal Data
Based on the legal reasons specified in applicable data protection laws, some of your personal data may be transferred, including for the purposes specified above, to:
- Our business partners in the country and abroad for carrying out support, marketing, sales, product development activities,
- Shipping companies for providing package tracking services,
- Authorized public institutions and organizations for fulfilling our legal obligation and responding to requests and audits from judicial or administrative authorities, and taking necessary legal actions in possible disputes,
- Our group companies for carrying out sales activities,
- Our shareholders,
- Real or private legal entities legally authorized for fulfilling our legal obligation and responding to requests and audits from judicial or administrative authorities, and taking necessary legal actions in possible disputes.
6. Your Rights Regarding Your Personal Data
You have the following rights regarding your personal data under applicable data protection laws:
- Learning whether your personal data is processed,
- If your personal data has been processed, requesting information about it,
- Learning the purpose of processing personal data and whether they are used appropriately for their purpose,
- Knowing the third parties to whom personal data is transferred domestically or abroad,
- Requesting the correction of personal data if it has been processed incompletely or incorrectly and requesting that this transaction be notified to third parties to whom personal data has been transferred,
- Requesting the deletion or destruction of personal data if the reasons requiring its processing have disappeared, even though it has been processed in accordance with applicable data protection laws, and requesting that this transaction be notified to third parties to whom personal data has been transferred,
- Objecting to a result against you that emerges as a result of analyzing the processed data exclusively through automatic systems,
- Requesting compensation for damages if you suffer damage due to unlawful processing of personal data.